Siemens Healthineers, a global leader in medical technology, faced challenges in managing its idea workflows, including low-quality submissions, slow implementation, and high complexity. To address these issues, the company implemented Crowdworx, transforming its idea management processes into a unified and efficient system.
In just six months, Healthineers collected 1,300 new ideas, implemented 24% of them, and realized over €3 million in savings. With its user-friendly design and powerful automation features, Crowdworx fostered cross-country collaboration, increased participation, and empowered Healthineers to focus on driving innovation in the medical industry.
About Siemens Healthineers
Siemens Healthineers is a global manufacturer of cutting-edge medical technology, including CT scanners, ultrasound imaging systems, molecular diagnostics, robotics, and digital healthcare solutions. With a steadfast commitment to quality, Healthineers sets the highest standards in the medical industry, ensuring excellence in every innovation.
The Challenge
Siemens Healthineers faced several challenges in its idea management processes. The company relied on two separate workflows for idea management, creating inefficiencies and unnecessary complexity. The existing system offered a poor user experience, leading to low-quality idea submissions and slow implementation times.
The Solution
Siemens Healthineers partnered with Crowdworx to consolidate its idea management processes into a single, streamlined platform. The implementation process was carefully structured, involving integrations with existing systems such as HR, payroll, employee rewards, and Power BI reporting tools. With input from over 20 departments and stakeholders, the platform was tailored to meet Healthineers’ stringent quality and security requirements.
Idea managers particularly valued the high degree of automation provided by Crowdworx. Automation features reduced their administrative workload, allowing them to focus on supporting and nurturing new ideas. Crowdworx also impressed the team with its ability to map Healthineers’ complex idea processes into its Automation Workflow Engine, ensuring the platform could handle the large throughput of ideas efficiently and effectively.
By consolidating workflows and automating processes, Crowdworx empowered Healthineers to manage its idea pipeline with greater efficiency, clarity, and focus.
The Results
In just six months, Healthineers received 1,300 new ideas, with a 24% implementation rate, generating €3 million in savings. Users praised the platform for its ease of use and intuitive design, while idea managers benefited from reduced workloads and more time to coach and nurture ideas.
By the second year, idea submissions exceeded 2,500, with improved cross-country collaboration and sharing of ideas across regions.
The introduction of Crowdworx delivered significant benefits for Healthineers:
- Higher Participation and User Satisfaction: The platform’s intuitive design increased user engagement, and automation allowed idea managers to focus on value-added tasks.
- Improved Idea Quality: Streamlined processes led to better-quality ideas, reflected in substantial cost savings.
- Accelerated Idea Throughput: Automation significantly reduced the time required to process and implement ideas.
